Account & Data Deletion

Last updated: March 25, 2026

How to delete your account

From within the app:

1. Open GuestGrid and sign in to your property account.
2. Tap the settings icon (top-right corner).
3. Scroll down and tap "Delete Account".
4. Confirm the deletion when prompted.

Your account and all associated data will be permanently deleted immediately.

Via email:

If you are unable to access the app, you can request account deletion by emailing [email protected] with the subject line "Delete my account". Please include the email address associated with your account. We will process your request within 7 business days.

What data is deleted

When your account is deleted, the following data is permanently removed:

• Your property account and login credentials
• Property details (name, address, photos, widgets, guides)
• All check-in records created by your property
• Guest data associated with your check-ins
• Messages between your property and guests
• Push notification tokens
• Navigation waypoint photos

Guest data

Guests do not create accounts. Guest data (name, email, passport info) is stored only in association with a specific check-in and is deleted when the property account is deleted or when the check-in data retention period expires (12 months after checkout).

Guests can request deletion of their data by contacting us at [email protected].

Contact

If you have questions about data deletion, contact us at [email protected].